Privacy Policy v12my –
Personal Data and Information Protection

Welcome to the v12my Privacy Policy. This document explains in detail how v12my — the operator of an online gaming platform in Malaysia — collects, uses, stores, protects, and discloses your personal information when you use our services.

At v12my, we believe that member trust is our most valuable asset. That is why we take privacy protection seriously and ensure every aspect of our data handling meets the highest standards. This Privacy Policy applies to all users of the v12my platform, including those who browse our website without registering an account.

By using the v12my platform, you agree to the practices described in this policy. If you disagree with any part of this policy, please discontinue use of our platform. We encourage you to read this document carefully so you fully understand the rights and protections you hold as a v12my member.

V12my collects various types of information depending on how you interact with our platform. In general, we collect information across three main categories:

We only collect information that is strictly necessary to provide you with a safe and quality service. v12my does not collect sensitive information such as credit card details directly — all financial transactions are handled by authorised third-party payment providers with their own PCI-DSS security standards.

When you browse the v12my website without registering, we may still automatically collect technical and usage data via cookies and other tracking technologies. This information is used to improve your browsing experience and ensure optimal website performance.

Every piece of information we collect has a clear and legitimate purpose. v12my uses your data for the following purposes:

• Account management — to create, maintain, and protect your account on the v12my platform.
• Transaction processing — to process deposits, withdrawals, and fund transfers securely and accurately.
• Identity verification (KYC) — ensures only verified users aged 18 and above access the platform in accordance with legal requirements.
• Fraud prevention and anti-money laundering (AML) — monitors suspicious transaction patterns to protect all members and the integrity of the platform.
• Customer Support — to handle your enquiries, complaints, and assistance requests more effectively.
• Marketing communications — to send you relevant promotional information, bonuses, and exclusive offers (with the option to unsubscribe).
• Platform improvement — to analyse usage patterns in order to develop new features and enhance the overall user experience.
• Legal compliance — fulfils obligations set out by Malaysian law and relevant regulatory bodies.

V12my will not use your data for any purpose beyond those stated above without first obtaining your additional consent. We are committed to using your data transparently and responsibly.

V12my does not sell, rent, or trade your personal information to any third party for their own marketing purposes. However, in the course of operating the platform, we may share your data with certain parties in the following situations:

• Payment service providers — to process your deposits and withdrawals securely. These providers are subject to strict confidentiality agreements.
• Game software providers — the minimum information required to verify gaming sessions and prevent fraud is shared with our licensed game providers.
• Legal authorities — we are legally required to disclose certain information when lawfully requested by Malaysian authorities.
• Regulatory authorities — to meet the compliance and reporting obligations set by relevant regulatory bodies.
• Technical service providers — such as hosting, analytics, and cybersecurity services that help us operate the platform securely.

All third parties working with v12my are bound by comprehensive data protection agreements. They are only permitted to use your data for specified purposes and may not use it for any other reason.

The v12my website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device when you visit our website.

We use four main categories of cookies:

• Essential Cookies — required for core platform functions such as login, navigation, and session security. These cookies cannot be disabled.
• Performance Cookies — to gather information on how you use our website to help us improve performance and content.
• Functional Cookies — to save your preferences such as language, region, and display settings for a more personalised experience.
• Marketing Cookies — used to display relevant advertisements and measure the effectiveness of our marketing campaigns.

You can manage your cookie settings through your browser settings at any time. However, disabling certain cookies may affect the functionality of some v12my platform features. For more information on managing cookies, refer to your browser's documentation.

Your data security is an absolute priority for v12my. We continuously invest in sophisticated cybersecurity infrastructure to ensure your information remains protected at all times. The key security measures we implement include:

• End-to-end encryption (SSL/TLS 256-bit) for all data transmitted between your device and our servers.
• Static data encryption (AES-256) for all personal and financial information stored in our databases.
• Two-factor authentication (2FA) that is available and encouraged for all member accounts.
• 24/7 security monitoring by our in-house cybersecurity expert team.
• Regular security audits by an accredited independent third-party security firm.
• Role-based access control (RBAC) that ensures staff can only access data necessary for their role.
• Automatic data backup to data centres at separate locations as protection against disasters.

While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure. In the unforeseen event of a security breach affecting your data, v12my is committed to notifying you within 72 hours of becoming aware of the incident, in line with industry best practices.

As a v12my member and data subject under Malaysia's Personal Data Protection Act (PDPA) 2010, you have the following rights regarding your personal information:

To exercise any of the above rights, please contact the v12my customer support team via Live Chat. We will process your request within 30 working days and may require identity verification before the request is processed.

V12my retains your personal data only for as long as necessary to fulfil the original purpose of collection or to comply with applicable legal obligations. The following are general guidelines for our data retention periods:

• Active account data — retained for as long as your account is active and for an additional period prescribed by law following account closure.
• Financial transaction records — retained for a minimum of 7 years in accordance with Malaysia's tax and anti-money laundering legal requirements.
• Security and access logs — retained for 12 months for the purpose of security incident investigation if required.
• Customer support communication data — retained for 2 years for service reference and improvement purposes.
• Marketing data — retained until you choose to opt out of marketing communications or request deletion.

When data is no longer needed, v12my will securely delete it using industry-recognised data destruction methods to ensure it cannot be recovered by any unauthorised party.

The v12my platform is intended for individuals who are aged 18 years and above only. We do not knowingly collect any personal information from children or minors.

If you are a parent or guardian and discover that your minor child has provided personal information to v12my, please contact us immediately. We will take prompt action to remove that information from our systems as quickly as possible and close any account registered by a minor.

The v12my registration process is designed to verify the age of applicants through a rigorous KYC procedure. All new members are required to submit valid identification documents for verification before their account is fully activated. This is part of our commitment to responsible gaming.

V12my reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or the technologies we use. Any changes made will take effect immediately upon publication on this website.

When we make significant changes to this policy, we will notify you via:

• Pop-up notifications on the v12my platform upon next login.
• A notification email sent to your registered email address.
• Notification banner displayed on the v12my homepage for a minimum of 7 days.

We encourage you to review this Privacy Policy page periodically to ensure you are always aware of how we protect your information. The "Updated" date at the top of this page will reflect the latest amendments made.

Your continued use of the v12my platform after any amendments are published will be considered your acceptance of the updated policy. If you do not agree with the changes made, you have the right to close your account and request the deletion of your personal data.

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by v12my, our Data Protection Officer team is ready to assist you.

We are committed to responding to all privacy-related enquiries within 3 working days. For official requests such as data access or deletion, please clearly state the type of request and include sufficient identification information for us to verify your identity before processing.